At Pilibhit Online Safari, we understand that travel plans may change. This Cancellation & Refund Policy explains the general terms applicable to cancellations, changes and refunds for services arranged or assisted by us.

1. Booking Confirmation

A booking is considered confirmed only after availability has been confirmed and the applicable payment or booking requirements have been completed.

Cancellation and refund conditions may vary depending on the specific service booked.

2. Cancellation by the Traveller

If you wish to cancel a booking, please contact us as soon as possible.

The refund, if applicable, will depend on:

• Type of service booked

• Date and time of cancellation

• Amount already paid

• Cancellation terms of the relevant service provider

• Applicable government, forest or tourism rules

• Any non-refundable charges

Some bookings may be partially or completely non-refundable.

3. Safari Cancellation

Safari bookings may be subject to the cancellation, modification and refund rules of the concerned authority or booking system.

Once a safari permit or booking has been issued, cancellation or refund may be restricted according to the applicable rules.

We will assist with the cancellation process where possible, but the final refund decision may depend on the concerned authority or service provider.

4. Hotel & Accommodation Cancellation

Hotel and resort bookings are subject to the cancellation policy of the respective property.

Cancellation charges may apply depending on the property, booking plan and cancellation date.

Any refundable amount received from the service provider may be passed on to the customer after applicable deductions.

5. Transportation Cancellation

Transportation bookings may have separate cancellation conditions depending on the vehicle, operator and booking period.

Applicable cancellation or service charges may be deducted from the refundable amount.

6. Refund Processing

Where a refund is approved, the refundable amount will normally be processed through the applicable payment method or as otherwise agreed.

Processing time may depend on the payment provider, bank, service provider or concerned authority.

7. Non-Refundable Services

Certain services, permits, advance payments, special packages or last-minute bookings may be non-refundable.

Any applicable non-refundable amount will be communicated where possible before confirmation of the booking.

8. Cancellation Due to External Circumstances

Services may be affected by circumstances such as:

• Forest or safari closure

• Government restrictions

• Severe weather

• Natural events

• Road closures

• Changes in forest regulations

• Safety restrictions

• Other circumstances beyond reasonable control

In such situations, refund or rescheduling will depend on the applicable rules and the terms of the relevant service provider or authority.

9. Rescheduling

Where permitted, customers may request a change of travel date or service.

Rescheduling is subject to availability and the applicable rules or charges of the concerned service provider.

10. No-Show

If a traveller fails to arrive at the designated reporting point or does not use a confirmed service, the booking may be treated as a no-show and may not be eligible for a refund.

11. Incorrect Information

Customers are responsible for providing accurate details during the booking process.

Refunds may not be available for losses caused by incorrect names, dates, identification details, traveller information or other information provided by the customer.

12. Contact for Cancellation

To request a cancellation or enquire about a refund, contact us using the phone number, WhatsApp or email details provided on our website.

Please include your booking details and the reason for cancellation.

Pilibhit Online Safari
Private Travel Agency & Safari Assistance Platform

Important Disclaimer:
Pilibhit Online Safari is a private travel agency and is not the official website of Pilibhit Tiger Reserve, Uttar Pradesh Forest Department, Uttar Pradesh Ecotourism or any government authority.